FAQs


Can I change the name on the ticket?

Name changes are not allowed on airline ticket and travel documents.

How can I change my travel plans?

Discounted airline tickets often either do not allow any changes, or carry certain restrictions. Before purchasing your ticket, ask your travel agent what are the fees and penalties for changing or canceling your airline ticket.

My name is misspelled on the airline ticket. Will this cause any problems?

Yes, you will NOT be allowed to board the plane. The name on your ticket must be an exact match with the name on the government issued photo ID/passport and for international airline tickets, it must match your name on your passport. The name on your driver’s license or permanent resident card (green card) may be different than the name on your passport.

If your name is misspelled on your airline ticket or reservation, please contact us ASAP at 1-888-422.2026 or info@tripdesigns.com.

How long will it take to receive my refund?

Please allow up to 4-6 weeks to receive the refund after the airline ticket is received. Please note that refunds to a debit card may take longer to process. Check with your financial institution for specific information.

Can I use my debit card to pay for airline tickets or cruises?

Yes, all flight reservations may be purchased using debit cards that allow for such purchases. Please make sure that your debit card has a daily limit that will cover the total cost of all tickets being issued. Please note: Most debit cards take more time to process refunds, resulting in a delay of the account being credited.

Can I get a refund if I can't take my trip?

Usually, published fare tickets are non-refundable. In the event you must cancel your trip, most airlines will allow you to apply the value for travel within one year, and penalties apply. Most special airfares allow refunds, with a penalty ranging from $300 up to the full amount of the ticket. Restrictions on changes and cancellations vary.

Once payment has been submitted, changes to your booking are subject to a $300 fee plus the difference in the fare at the time the change is made. Any changes are also subject to availability at that time. Until you contact us and we determine the specific rules of the ticket you purchased and the changes you want to make, we’re only able to provide you with the general policies outlined above. Our customer service representatives will calculate additional charges on the day you contact us.

Please note: All paper tickets must be sent to our main office for refunds or exchanges. Some airfares may not permit changes once the tickets have been issued.

How do I cancel or change my travel reservation?

To cancel or change your travel reservation, please contact one of our customer service agents via e-mail, or telephone to be advised of the specific cancellation policies.

Want to speak to a Travel Planner about your travel needs?

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1 (888) 422-2026

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